Velaya · Travel with confidence
Cancellation & Refund Policy
Reservation deposits, date changes and operator responsibilities before you book.
Before you pay
Payment is requested only after the Velaya team confirms availability, your booking details and payment instructions. Deposits are included in the tour price, not added to it. For bookings made within 7 days of departure, contact us: payment is required after team confirmation. Separate on-site fees remain payable on site.
Reservation deposits cover booking processing and securing places. They are non-refundable if you cancel your booking, subject to mandatory consumer rights and the remedies below when a service is cancelled by the provider or cannot lawfully operate.
Deadlines use Philippine time (UTC+8). Send change or cancellation requests to velaya4info@gmail.com or our published WhatsApp number. We use the time your message is received.
Standard shared island hopping tours
El Nido Joiners: 400 PHP per full fare guest and 200 PHP per child paying half fare (ages 4 and 5). Coron Joiners: 300 PHP per full fare guest and 150 PHP per child paying half fare (ages 4 to 6). Children aged 0 to 3 travel free and pay no deposit. Deposits are part of the tour price, due 7 days before the tour and payable only after team confirmation. Any agreed tour discount also reduces the reservation deposit, to a minimum of zero; the final amount is shown in your confirmation. Separate entrance and local fees keep their own age rules.
Free date changes for El Nido and Coron joiner tours are available when requested at least 24 hours before the meeting or pickup time, subject to availability and confirmation. The deadline is 08:45 on the previous day for El Nido (08:45 meeting), and 08:00 on the previous day for Coron (pickups from 08:00). Calauit Safari starts earlier: request by 05:30 on the previous day. All times are Philippine time. The deposit transfers to the newly confirmed date. Changing the date is not a cancellation refund.
The remaining balance is due one day before El Nido tours and on site on the tour date for Coron. Deposits are non-refundable for customer cancellation, subject to mandatory rights and the provider cancellation remedies described in this policy.
Velaya Signature / Semi-Private
Reservation deposit: 500 PHP per person, due 7 days before departure, after team confirmation. The remaining balance is due one day before the tour. The reservation deposit is non-refundable for customer cancellation.
Ask our team about date changes; these depend on the schedule and available places and require written confirmation.
If Velaya cancels a Signature tour because the minimum number of participants is not reached, you may choose a full refund, an alternative date or an available alternative tour. Any price difference for an alternative will be explained before you choose.
Private island-hopping tours
El Nido reservation deposits: Classic and Comfort Bangka: 2,000 PHP for the first 2 guests + 200 PHP per additional guest. Velaya Double Deck: 3,000 PHP per boat booking for the first 2 guests + 400 PHP per additional guest. Coron Private: 3,000 PHP per private tour. These deposits are due 7 days before departure, after team confirmation. The deposit is non-refundable for customer cancellation.
Date changes must be requested at least 7 days before departure, subject to the operating schedule, availability and confirmation.
The remaining balance is due one day before departure for El Nido private tours. For Coron Private, the remaining balance is paid on site on the tour date.
Expeditions: independent operator policy
Expeditions are operated by independent third party companies. The operating company’s cancellation and refund policy applies and will be communicated before payment.
Budget Local: 3,000 PHP per person and Small Group: 5,000 PHP per person, due 7 days before departure after team confirmation. The remaining balance is due one day before departure. Private Expedition deposit and payment dates are individually quoted. Reservation deposits are non-refundable for customer cancellation, subject to mandatory rights and applicable provider-cancellation remedies.
The shared, Signature and private day-tour schedules above do not apply to expeditions. We help communicate with the operator, including where payment was made directly to that company. Any deposit collected by Velaya will be handled according to the disclosed arrangement and applicable law.
Weather, safety and government restrictions
Rain alone does not mean a tour is cancelled. Tours may operate when conditions are safe and operations are permitted. If the Philippine Coast Guard or another competent authority prohibits operations, the tour cannot proceed.
For a Velaya service fully cancelled before it begins because of such restrictions, we offer an appropriate lawful solution, including a refund or rescheduling. An alternative is subject to your agreement. Independent operators’ processes apply to their services without overriding mandatory consumer rights.
Changes to the route or your travel plans
Changing the order of stops or replacing an unavailable stop with a suitable alternative for weather, tides, safety, authority restrictions or operational reasons does not automatically cancel the entire tour. Material changes, interrupted services or failure to deliver a service will be assessed against the booking agreement and applicable rights.
Standard shared day-tour changes require at least 24 hours notice; private island-hopping changes require at least 7 days notice. All date changes depend on availability and written confirmation. Semi-Private and expedition changes must be discussed with our team under the applicable conditions. Missing a tour because of a separate flight or ferry delay is normally treated under the applicable cancellation conditions, subject to mandatory rights.
Receiving a refund
The non-refundable reservation-deposit rule applies to customer cancellations. Any remedy due for provider cancellation or under mandatory law is assessed separately. We will explain the refundable amount, payment route and expected processing time when the request is assessed. Bank or payment-provider processing time may vary; any lawful third party charge will be explained.
Nothing in this policy limits a refund or other remedy required by applicable consumer law. Contact velaya4info@gmail.com if you need help or disagree with a decision.
Questions? Contact velaya4info@gmail.com or +63 969 610 7849.
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